Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mom@drivewayparadise.com. On the condition your return meets the above criteria, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at mom@drivewayparadise.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we’ll give you a credit to make a separate purchase on a new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
We will deliver the goods to the address you input at the time you make your purchase order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for/take delivery of the goods from the delivery service used.
We have several shipping options for our US customers. Standard Delivery (2-5 business days), Two Day Priority (2 business days), and Next Day Air (1 business day). We work with USPS and UPS for our U.S. orders and DHL for all International Shipping. We do not pay for returns on international orders.
For next day U.S. orders, please ensure it is placed before 1pm local time (PST). We are unable to dispatch goods over the weekend, so any orders that are placed after 1pm on Friday, will be dispatched first thing Monday AM.
Our logistics team works hard to ensure all orders are processed quickly, but as a small business we are less flexible than the Amazons of the world. Once an order is placed, packed and shipped, you will be provided with a tracking code via email to keep a watchful eye on your beautiful delivery. If you have not received shipping details 48 hours after you receive a confirmation email, please contact mom@drivewayparadise.com and we'll get on that asap.
Due to the varied nature of global customs charges, when mailing internationally, we send all orders duties unpaid (DDU). Therefore, customers are responsible for covering any duties, taxes or customs that are applicable. If you received the goods and refuse to pay duties and taxes owed, we are not able to reimburse your order.
Our Packaging
We have made a massive effort to reduce the impact our packaging has on the environment. Our accessories will arrive in a small white poly-mailer envelope package. All of our mailers and packaging have been sourced and made from 100% recycled plastics/poly and are 100% recyclable. Our garments are carefully placed in our polybag mailer envelopes to ensure no damage is done to any of our goods. We’re doing our best to be as sustainable as possible, because the Earth is extremely tight.